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Cloud Computing – How to Secure and Avoid Risks?

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The world has been transformed in recent decades, mainly because of technological advances that affect all areas of society. In the business, world is no different, it is virtually impossible to imagine business without technological support in their operations, they are linked to the goal end of the deal or not. A fact, that the technology is no longer something uniquely experimental and academic to become a strategic partner for corporations. However, as a counterpoint to the facilities offered by the technology, also increases the risks mainly related to confidentiality and information integrity, data availability, compliance with regulations and laws etc…

Exposure to these risks grows significantly before emerging technologies such as Cloud Computing, which uses the technology resources through a private network (dedicated link) or public (Internet), accessed remotely. Among the main services offered by the cloud providers of this new technology are:

IaaS (Infrastructure as a Service)
Example: Using servers

PaaS (Platform as a Service)
Example: use of web platform, e-mail etc…

SaaS (Software as a Service)
Example: use of various types of software, such as ERP

SaaS, for example, works as follows: the X company user wants to use an ERP, but not to expand its hardware, acquires a database or maintains an internal team to support tool. Whereas, Y company user seeks market companies that provide SaaS, which already has the infrastructure ready and simply connects the structure to the contracting company. This model allows the company user to easily access the software whenever required. Here in this case, the users don’t know actually physically know where the servers are installed to process your data, such as the case with the already known services of e-mail online.

Greatest paradigm of this feature is related to confidentiality, availability and security of data processed. How to stay comfortable and safe in this strictly virtual context?

Companies that hire the services of Cloud Computing, desire a plus service with excellence and within the agreed levels, security, secrecy, confidentiality and availability of their data. The companies providing the service you wish to own a differentiator that brings comfort to customers and thus expand its portfolio. From there, arises the need to understand the risks and take real actions to manage them.

Adoption of internal controls (policies and procedures) to ensure the successful operation keys of the executed process is one of the most common ways to manage risks, but it is just not enough. Even if the supplier has a service area of quality and / or internal audit requires an external diagnostic and independence to obtain a result more significant and independently, which can give more comfort to the user company. In this regard, the application of certifications like ISO / IEC 20000, as the use of best practices in IT service management, and SAS 70 for the internal controls adopted for risk management. The CobiT (Control Objectives for Information and Related Technology), which is a framework of best practices for IT Governance, maintained by ITGI (IT Governance Institute), has a direction to address the risks, managing them in four ways:

1) Mitigation – taking actions to reduce the possibility of happening;
2) Transferring – sharing the risk with a business partner or hiring insurance;
3) Accepting – confirming and monitoring risks, having a plan of action ready to answer them whenever necessary;
4) Avoiding – by adopting a different option that avoids the risk completely.

Risks related to technology should not be seen as “coincidence” and neither should count on luck to avoid them. Risks are an irreversible reality, especially now, in the digital world, where borders have no measurable limits. As emerging as the search for solutions that add value, performance and quality, is the need to find alternatives to ensure comfort about the safety of processed data and internal controls adopted by the provider, to ensure continuity of operations.


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